Privacy & Data Protection
At All Stars we take your privacy seriously. This page explains what personal and technical information we collect when you use our casino and sportsbook services, how we use and protect that information, and the choices you have about your data. We aim to be clear about account data, play activity, payments, and tracking so you can manage your privacy with confidence.
Types of data we collect
We collect several categories of information to operate your account, process transactions, and provide our services.
Personal data
This includes name, date of birth, email address, phone number, billing and mailing address, and any documents you provide for account verification (for example, ID or proof of address). We collect this information when you register, verify your account, or contact support.
Technical data
Technical data covers device and connection information such as IP address, browser and device type, operating system, and basic location data derived from your connection. We also collect anonymized usage data to help keep the site secure and functional.
Transactional data
We record deposits, withdrawals, wager history, game activity, bonuses applied, and payment method details needed to process transactions and meet verification requirements. Financial data is handled securely and only used for account and payment purposes.
How we use your information
We use collected data to create and maintain your account, process deposits and withdrawals, verify identity, comply with legal and regulatory obligations, detect and prevent fraud, and provide customer support. We may also use aggregated or anonymized data for internal analysis to improve our services.
Data protection and storage
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. Access to personal data is limited to authorised staff and service partners who need the information to perform their duties. We store data only as long as necessary for business, legal, and regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to support essential site functions, measure site performance, and deliver relevant features. You can manage cookie preferences through your browser settings or the site cookie controls. Disabling non-essential cookies may affect some site features.
Sharing information and third parties
We may share personal data with service providers who assist with payments, identity checks, fraud prevention, analytics, and customer support. We do not sell your personal information. Third parties are only given access necessary to perform their services and are required to protect your data.
Your rights - access, correction and deletion
You can request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion where applicable. We will respond to requests in line with applicable privacy practices. For account-related requests you may be asked to verify your identity before changes are made.
How to contact us
If you have questions about this privacy policy or wish to exercise your data rights, contact our support team at [email protected]. We will handle enquiries as promptly as we can and provide guidance on the next steps.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, we will notify registered users. Please check this page periodically to stay informed about how we handle your data.